Refund and Returns Policy
Effective Date: December 30, 2024
1. Introduction At SMARTSCREENTVTOP, we strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, our Refund and Returns Policy outlines the steps you need to follow.
2. Eligibility for Returns
- You can return items within 30 days from the date of purchase for a full refund.
- Products must be in their original, unused condition, including packaging.
- Certain products such as custom items or perishable goods are not eligible for returns.
3. How to Return Items To initiate a return, please contact us at info@smartscreentvtop.com with your order number, product details, and reason for return. Our customer service team will provide you with a return authorization number and return instructions.
4. Shipping Costs
- Return shipping is the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returns. SMARTSCREENTVTOP is not responsible for lost or damaged returns during shipping.
5. Refund Process Once we receive the returned item and inspect its condition, we will issue a refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
6. Exchanges If you wish to exchange an item, you must follow the same return procedure. After we receive the return, you can place a new order for the desired product.
7. Defective or Damaged Items If you receive a defective or damaged product, please contact us immediately at info@smartscreentvtop.com. We will arrange for a replacement or refund, depending on the situation.
8. Non-returnable Items Certain items such as software, digital downloads, and gift cards are non-returnable. If you have any questions regarding the eligibility of a product, please reach out to us for clarification.
Last Revised: December 30, 2024